FAQ
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The products listed on our website are in stock, so we do our best to process, pack, and ship orders as quickly as possible. Once the parcel has been handed over to the carrier, the shipping company will contact you directly about delivery.
The exact estimated delivery time is shown directly on the product page — above the “Add to Cart” button or in the “Important Information” section. The delivery date can be affected by current warehouse workload, carrier capacity, or ongoing promotions and campaigns. In such cases, we provide up-to-date delivery information directly on our website.
We try to process every order as quickly as possible. If you would like us to hold off on processing, please contact us by email. However, the exact delivery date and time depend on the shipping carrier, over which we have no direct control. If you need delivery on a specific day or at a specific time, we recommend contacting the carrier directly — they will notify you by email once the shipment has been dispatched.
Once your order has been processed, you will receive a confirmation email that also includes a tracking link for your shipment. You can also check the status of your order at any time directly in your customer account.
If you would like to have your order delivered to a delivery point, please choose the correct delivery method during checkout (if available for your country of delivery) and click ‘Complete order’. Please do not close the browser window yet - you will be prompted to select the specific pickup point after checkout. In case you forgot to choose the pickup point after checkout, or accidentally closed the window after completing your order, you can still select it when reviewing your order from the confirmation e-mail sent to your inbox or when logged into your account. In case you do not select the pickup point within few hours after placing the order, the package will be sent to your invoice address.
If you would like the invoice issued to a company, please contact us by email as soon as possible after placing your order. In the email, please include the company’s billing details — company name, company ID number, tax ID, and VAT ID (if the company is a VAT payer). The invoice is issued once the order has been processed, and the billing details can no longer be changed after it has been issued.
You can pay for your order in several ways. You can pay online through an internet payment system, or by cash on delivery directly when you receive the goods.
Yes, when placing your order you can choose cash on delivery as your payment method. In that case, you will pay for the order only when you receive it.
If the online payment is not successful, the order remains unpaid, and in that case you will need to place a new order.
Shipping costs depend on the selected delivery method and delivery location. You can find the exact shipping cost on our website in the “Important Information” subsection, or it will be shown directly in your shopping cart when completing your order.
Unfortunately, once an order has been submitted, it is no longer possible to change its contents or add or remove individual items. We therefore recommend carefully reviewing your shopping cart before confirming your order, to avoid any complications during processing.
Unfortunately, it is not possible to merge multiple orders into one. Each order is processed and shipped separately, partly because shipments are dispatched from several different warehouses.
The order cannot be split.
An order can only be canceled if it has not yet entered the processing stage. If you decide to cancel your order, please let us know by email as soon as possible.
Unfortunately, this option is not available. We operate exclusively as an online store, so we do not have a showroom or a store where you could try on or pick up products in person.
Unfortunately, we do not currently have up-to-date information on which stores carry our brand.
If a particular size is not available on our website, in most cases we no longer restock the product, as we refresh our collections every year. However, it can happen that some items are returned by customers and subsequently restocked on an ongoing basis. Availability can therefore only be checked periodically, directly on our website. Unfortunately, we do not yet offer an availability tracker or email notifications when a product is restocked.
Our warehouse is not connected to the systems of our partner stores, so we cannot check the availability of goods at individual stores. For this reason, we also do not have information about the stock levels of a specific product at specific retail locations.
Unfortunately, this option is not available. We operate exclusively as an online store.
The warranty period for all products is 24 months from the date of purchase. You can find more detailed information on our website in the “How to Return, Exchange, or Claim Goods” subsection.
Goods can be returned within 14 days of delivery. To process a return, fill out the form that was included with your shipment (or is also available on our website), enclose it with the goods in the package, and send the package to the address provided. Detailed instructions on how to proceed with a return are available on our website in the “How to Return, Exchange, or Claim Goods” subsection. We do not accept cash-on-delivery returns, so please keep your proof of shipment. We will notify you by email once the returned goods have been received and processed. Returns are processed within 14 days at the latest.
Once the returned goods have been delivered to us, we will refund the purchase price within 14 days. If you paid by card through the payment gateway, the refund will be credited to the account linked to that card. However, if you paid by cash on delivery, we will refund the money by bank transfer. In that case, please make sure to include your bank account number on the form.
The claim form is available on our website in the “How to Return, Exchange, or Claim Goods” subsection.
Once the returned goods have been delivered to us, we will refund the purchase price within 14 days.
The legal deadline for processing an exchange is 14 days from the delivery of the shipment to our address. We normally send the exchanged item to the same address the original order was delivered to. If you would like the item sent to a different address, please indicate this directly on the exchange form, or let us know about the change by email.
Unfortunately, we do not offer this option. We can only exchange goods for the same model in a different size or colour, depending on availability. Reserving a product is not possible. If the requested product is not available at the time of processing, we will refund the payment to the customer.
You can find your order number in the confirmation email sent to you after placing your order. It is also available in your customer account, in the “My Orders” section.
You can easily register through our website. Just click the “Register” button located at the top of the page, then fill out the registration form with your details and confirm your registration. Once completed successfully, a customer account will be created for you.
If you have forgotten your password, click “Forgot Password” on the login page and enter your email address. We will then send you an email with a new temporary password. After logging in, you can easily change this password in your customer account.
A discount coupon must be entered in the shopping cart before completing your order. Only one coupon can be applied per order — combining coupons is not possible.
Once your order has been processed, an invoice will be sent to your email address.
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